Fixed internet access operators: installation and provision time in Spain 2017

This statistic shows the time it takes for fixed-line internet operators to provide internet access through a landline, from the moment that the request is received to the moment that the service is ready to be used by the customers. With a total of 19 days, R was the operator with the longest waiting time recorded, followed by Ono, with 15 days.

Time taken to provide fixed internet access in Spain in the 1st quarter of 2017, by operator (in days)

Characteristic	Number of days
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Release date

June 2017

More information

Region

Europe, Spain

Survey time period

Q1 2017

Special properties

residential clients' acceses

Supplementary notes

This information was provided by the relevant telephone and internet operators at the time of the generation of this report, and could be modified as a result of corrections made by the operator or further auditing.

* The maximum time measurement is provided for 95 percent of the residential customer requests with shorter delivery times (95th percentile). Excluded are: the cases requiring the installation of a new infrastructure for the exclusive supply of internet access services, providing access on switched access technologies (dial-up) and the provision of accesses on technologies that are not considered as relevant in regards to their degree of implementation in the market.

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