Communication technology among U.S. patients and insurances 2017, by generation

This statistic shows the percentage of U.S. insured patients that were offered select methods of communication through their health insurance company as of 2017, by generation. According to the survey, 47 percent of patients could contact their insurance company through email if they had questions regarding their bills, claims, benefits or health issues.

Percentage of U.S. patients whose insurance allowed select forms of communication as of 2017, by generation

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Release date

June 2017


United States

Survey time period

May 4 to May 8, 2017

Number of respondents

2,083 respondents

Age group

18 years and older

Special properties

patients that have health insurance

Method of interview

Online survey

Supplementary notes

Original Question: "In what ways can you contact your health insurance provider when you have questions about your bills, claims status, benefits coverage or health issues?"

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