Communication technology among U.S. patients and insurances 2017, by generation

Percentage of U.S. patients whose insurance allowed select forms of communication as of 2017, by generation

Communication technology among U.S. patients and insurances 2017, by generation This statistic shows the percentage of U.S. insured patients that were offered select methods of communication through their health insurance company as of 2017, by generation. According to the survey, 47 percent of patients could contact their insurance company through email if they had questions regarding their bills, claims, benefits or health issues.
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Percentage of U.S. patients whose insurance allowed select forms of communication as of 2017, by generation

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TotalMillennials (18-34 years)Generation X (35-54 years)Baby Boomers (55 years and older)
Phone83%75%81%88%
Email47%46%44%49%
Web/online portal41%37%40%44%
Mail31%28%27%36%
Live chat/instant message13%17%12%11%
SMS/text6%11%5%4%
Video chat4%6%2%4%
Other1%-1%2%
TotalMillennials (18-34 years)Generation X (35-54 years)Baby Boomers (55 years and older)
Phone83%75%81%88%
Email47%46%44%49%
Web/online portal41%37%40%44%
Mail31%28%27%36%
Live chat/instant message13%17%12%11%
SMS/text6%11%5%4%
Video chat4%6%2%4%
Other1%-1%2%
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This statistic shows the percentage of U.S. insured patients that were offered select methods of communication through their health insurance company as of 2017, by generation. According to the survey, 47 percent of patients could contact their insurance company through email if they had questions regarding their bills, claims, benefits or health issues.
Show more
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