Netherlands: reasons to switch to another mobile operator/subscription 2018

The statistic displays the results of a survey regarding reasons to switch to another mobile operator/subscription in the Netherlands in 2018. In the survey, participants who had switched operator or changed their subscription were asked for their reasons to switch to another mobile operator/subscription. The majority of respondents indicated that price was a main factor, 50 percent of respondents choosing to switch to a provider/subscription that was cheaper and roughly 40 percent of respondents choosing a provider/subscription offering better value for money.

What were the reasons to switch to another mobile operator/subscription?

Characteristic	Share of respondents
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Release date

April 2019

More information

Region

Netherlands

Survey time period

April 03, 2018 to April 09, 2018

Number of respondents

400 respondents

Age group

18 years and older

Special properties

respondents responsible for of choice internet provider or owning one or more mobile phone subscriptions who have switched to a new mobile operator or subscription

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: ''Wat waren voor u redenen om te kiezen voor (een andere abonnement bij) …?''

Multiple answers were possible. The answers to the survey questions have been shortened.

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