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Average rate of mishandled bags in the airline industry 2011-2020

Published by
Erick Burgueño Salas,
Sep 30, 2022
This statistic represents the global average number of mishandled bag reports filed by airline passengers between 2011 and 2020, reported as a rate per 1,000 passengers. In 2020, 3.5 mishandled-baggage reports were filed per 1,000 passengers worldwide.

Average rate of mishandled bags by the global airline industry from 2011 to 2020 (per 1,000 passengers)

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Release date

July 2021

Region

Worldwide

Survey time period

2011 to 2020

Supplementary notes

A mishandled bag is a report of a delayed, damaged or pilfered bag which is recorded by either an airline or its handling company on behalf of the passenger and that is handled as a claim.
Figures prior to 2018 were taken from previous reports.

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