Average rate of mishandled bags in the airline industry 2011-2018

This statistic represents the global average number of mishandled bag reports filed by airline passengers between 2011 and 2018, reported as a rate per 1,000 passengers. According to SITA, 5.69 mishandled-baggage reports were filed per 1,000 passengers worldwide in 2018.

Average rate of mishandled bags by the global airline industry from 2011 to 2018

Rate of mishandled bags per thousand passengers
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Sources

Release date

April 2019

Region

Worldwide

Survey time period

2011 to 2018

Supplementary notes

A mishandled bag is a report of a delayed, damaged or pilfered bag which is recorded by either an airline or its handling company on behalf of the passenger and that is handled as a claim.
Figures prior to 2018 were taken from previous reports.

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