Organizational effectiveness in delivering real-time customer interactions U.S. 2018

This statistic shows organizational effectiveness in the delivery of real-time customer interactions in the United States as of March 2018. According to the source, 30 percents of respondents stated that their organization was not effective at delivering real-time customer interactions across touch points and devices.

Organizational effectiveness in the delivery of real-time customer interactions in the United States as of March 2018*

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Sources

Release date

July 2018

Region

United States

Survey time period

March 2018

Number of respondents

>560

Special properties

business leaders

Method of interview

Face-to-face interviews, telephone interviews

Supplementary notes

*This heading was phrased by the source as follows: "Percentage of respondents who say their organization is very effective in delivering real-time customer interactions across touch points and devices today versus those who say their organization is not effective today."

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