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Success factors in delivery of real-time customer interactions U.S. 2018

This statistic shows the success factors in delivering real-time customer interactions in the United States as of March 2018. According to the source, 42 percent of respondents stated that having a clear strategy/goals was one of the top three success factors in delivering real-time customer interactions across touch points, channels, and devices.

Success factors in delivering real-time customer interactions in the United States as of March 2018*

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Sources

Release date

July 2018

Region

United States

Survey time period

March 2018

Number of respondents

>560

Special properties

business leaders

Method of interview

Face-to-face interviews, telephone interviews

Supplementary notes

*This heading was phrased by the source as follows: "Percentage of respondents who said each was one of the top three success factors in delivering real-time customer interactions across touch points, channels, and devices."

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