Italy: impact of negative online reviews in the health sector 2018

This statistic shows the result of a survey on the impact of negative online reviews on users in the health sector in Italy in 2018. According to survey data, 30 percent of the respondents declared they would ask their general practitioner for information if they read a negative review about a healthcare facility or a physician.

How would you be affected by a negative online review, when looking for information about a healthcare facility or a physician?

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Source

Release date

July 2018

Region

Italy

Survey time period

July 20-23, 2018

Number of respondents

947 respondents

Age group

18 years and older

Method of interview

Online omnibus survey

Supplementary notes

This question was phrased by the source as follows: "Ora pensa di cercare online informazioni su un medico o un centro di cura/ospedale specifico. Come pensi ti influenzerebbe un commento negativo?".

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