Airline passenger experience in the United Kingdom

The Statista dossier
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Statista Dossier on airline passenger experience in the UK

This dossier provides a selection of statistics and facts about airline passenger experience in the United Kingdom (UK). It includes figures on customer complaints, cancellations and flight delays, ease of travel, and cost of flying data to give a statistical overview of airline passenger experience in the UK.

Table of contents

  • 1. Overview
    • Arrivals and departures from UK airport terminals 1992-2019

    • Number of passengers traveling through UK airports 2007-2019

    • Passengers transferring and terminating at selected airports in the UK 2019

    • Number of passengers uplifted by United Kingdom airlines 2019

    • Purpose of air travel at airports in the United Kingdom (UK) 2002-2019

    • Age distribution of air passengers in the UK by airport 2019

    • Gender distribution of air passengers in the UK by airport 2019

  • 2. Customer complaints
    • Quarterly airline passenger complaints in the United Kingdom (UK) by type 2019

    • Airline passenger complaint rate in the United Kingdom (UK) Q2 2020

    • Top UK airports for losing or delaying luggage 2015-2019

    • Share of adults satisfied with the handling of airport/airline complaints 2016-2019

  • 3. Cancellations and flight delays
    • Percentage of flights on time at selected airports in the UK 2018-2019

    • Average flight delay time at selected airports in the United Kingdom (UK) 2014-2019

    • Punctuality of airlines in the UK 2019

    • Share of UK adults satisfied with delayed taking off after boarding the aircraft 2019

    • Share of adults satisfied with resolution of flight delays in the United Kingdom 2019

  • 4. Ease of travel
    • Satisfaction with airport security screening in the UK by flight length 2019

    • Satisfaction with airport security screening in the UK by age group 2019

    • Average waiting time for security screening at UK airports 2019

    • Share of adults who are confident in the safety of UK airlines and airports 2016-2019

    • Share of UK adults content with security screening and convenience balance 2016-2019

    • Share of UK adults satisfied with the airport experience 2016-2019

    • Satisfaction with long queues and crowding in airports in the UK 2019

    • Share of UK adults satisfied with resolution to delay or long wait for luggage 2019

  • 5. Cost of flying
    • Share of UK adults who think it is easy to understand the cost of travel 2016-2019

    • Share of adults who have not flown because of cost of travel in the UK 2016-2019

    • Price paid by individuals for a flight from an airport in the UK by flight type 2019

    • Share of UK adults who would pay more to reduce the environmental impact 2016-2019

    • Share of passengers' last used flight cabin class in the United Kingdom 2019

    • Share of UK adults satisfied with their onboard and in-flight experience 2016-2019

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