Airline passenger experience in the U.S.

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Statista dossier about U.S. airline passenger experience

This dossier presents graphs and tables about the experiences of airline passengers in the U.S. The dossier focuses on indicators, including delays and cancellations, the cost of flying, bag mishandling and the number of complaints received by airlines.

Table of contents

  • 1. Status of air travel in the U.S.
    • U.S. airlines - total passenger enplanements 2004-2018

    • U.S. airlines - domestic passenger enplanements 2004-2018

    • Air travel frequency in U.S. 2019

    • Americans who travel by air for leisure trips, by age 2017

    • Americans who travel by air by preferred airlines 2019

  • 2. Customer complaints
    • Americans who travel by air - preferred way of contacting their airline 2017

    • Americans who travel by air - satisfaction of airline contact options 2017

    • Customer complaints in the U.S. airline industry by category 2018

    • U.S. airlines by rate of customer complaints 2018

  • 3. Cancellations and flight delays
    • Cancellations - U.S. air carriers 2000-2018

    • Major U.S. air carriers - late arrivals 2000-2018

    • Punctuality rate of airlines in North America 2018

    • Punctuality of regional airlines in North America in December 2018

  • 4. Ease of travel
    • Air passengers' preferences for booking tickets 2017

    • How often Americans book their flights on smartphones when traveling 2017

    • American's views on airport security 2019

    • Passengers denied boarding by the largest U.S. air carriers 1990-2018

    • Passengers denied boarding by the largest U.S. air carriers 2000-2018

    • U.S. airline industry - bags mishandled 1990-2018

    • Leading U.S. airlines with the lowest rate of mishandled bags 2018

  • 5. Cost of flying
    • U.S. airline industry - passenger baggage fees 2004-2018

    • U.S. airline industry - cancellation fees 2004-2018

    • Ancillary revenue per passenger - leading airlines 2017

    • Airline baggage fee revenue in the U.S. by airline 2018

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