Airline passenger experience in the U.S.

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Statista dossier about U.S. airline passenger experience

This dossier presents graphs and tables about the experiences of airline passengers in the U.S. The dossier focuses on indicators, including delays and cancellations, the cost of flying, bag mishandling and the number of complaints received by airlines.

Table of contents

  • 1. Status of air travel in the U.S.
    • U.S. airlines - total passenger enplanements 2004-2019

    • U.S. airlines - domestic passenger enplanements 2004-2019

    • Growth of passenger traffic to/from the U.S. 2020-2040

    • Latin-American air traffic passengers traveling to/from the United States 2006-2020

    • Atlantic air traffic passengers traveling to/from the United States 2006-2020

    • Air travel frequency in U.S. 2019

    • Americans who travel by air by preferred airlines 2019

  • 2. Customer complaints
    • Airline passengers' use of customer service at processing steps in airports 2019

    • Efficiency and customer experience improvement in airports 2019

    • Customer complaints in the U.S. airline industry by category 2019

    • U.S. airlines by rate of customer complaints 2019

    • American customer satisfaction index scores for airlines in the U.S. 1995-2019

  • 3. Cancellations and flight delays
    • Cancellations of U.S. air carriers 2000-2019

    • Major U.S. air carriers - late arrivals 2000-2019

    • Punctuality rate of airlines in North America 2019

    • Punctuality of regional airlines in North America in October 2019

  • 4. Ease of travel
    • U.S. airline travelers - major considerations when booking a long haul flight 2019

    • Most important aspects when buying an airline ticket for personal travel U.S. 2019

    • American's views on airport security 2019

    • Passengers denied boarding by the largest U.S. air carriers 1990-2019

    • Passengers denied boarding by the largest U.S. air carriers 2000-2019

    • U.S. airline industry - bags mishandled 1990-2018

    • U.S. airlines with the lowest rate of mishandled bags 2019

  • 5. Cost of flying
    • U.S. airline industry - passenger baggage fees 2004-2018

    • U.S. airline industry - cancellation fees 2004-2018

    • Ancillary revenue per passenger - leading airlines 2018

    • Airline baggage fee revenue in the U.S. by airline 2018

    • Cancellation fees of leading U.S. airlines 2018

    • U.S. business trip costs - domestic average air fare Q1 2015 - Q3 2019

    • U.S. average business trip costs - international air fare Q1 2015 - Q3 2019

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