Energy market and customer engagement in the UK

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Statista dossier on the energy market and customer engagement in the United Kingdom (UK)

This dossier presents a selection of statistics and facts about the level of customer engagement in the United Kingdom energy market in 2012-2014, including an overview on the main energy suppliers, as well as how consumers go about switching energy suppliers and energy tariffs in the UK.

Table of contents

  • 1. Overview
    • Mains gas and electricity distribution in Great Britain 2010-2018

    • Gas suppliers in Great Britain 2013 to 2016

    • Electricity suppliers in Great Britain 2013 to 2016

    • Annual home energy spending in Great Britain 2012-2018

    • Receiving energy consumption forecasts in Great Britain 2012-2017

    • Knowledge about switching energy suppliers in Great Britain 2014

    • Views on saving money after switching gas supplier in Great Britain 2010-2015

    • Evaluation of switching electricity suppliers in Great Britain 2010-2015

  • 2. Switching gas suppliers
    • Share of consumers switching gas suppliers in Great Britain 2009-2018

    • Share of consumers switching gas suppliers in Great Britain from 2014-2018

    • Share of consumers switching gas suppliers in Great Britain 2018, by tenure

    • Effect of internet use on switching gas suppliers in Great Britain 2016

    • Triggers for switching gas suppliers in Great Britain 2015

    • Triggers for switching gas suppliers in Great Britain 2014, by payment method

    • Information about switching gas suppliers in Great Britain 2018

    • Method of switching gas suppliers in Great Britain 2018

  • 3. Switching electricity suppliers
    • Share of consumers switching electricity suppliers in Great Britain 2009-2018

    • Effect of internet access on switching electricity suppliers in Great Britain 2013

    • Triggers for switching electricity suppliers in Great Britain 2015

    • Triggers for switching electricity suppliers in Great Britain 2014, by payment

    • Information about switching electricity suppliers in Great Britain 2018

    • Method of switching electricity suppliers in Great Britain 2018

  • 4. Switching energy tariffs or payment methods
    • Attitudes to energy tariff choices in Great Britain (GB) 2018

    • Difficulties in comparing energy tariffs in Great Britain 2016

    • Changing electricity supplier tariffs and payment methods in Great Britain 2015

    • Energy supplier tariff changing methods in Great Britain from 2012 to 2015

    • Awareness of changing energy supplier tariffs in Great Britain from 2012 to 2014

    • Main reasons for changing energy supplier tariff in Great Britain 2012/2013

  • 5. Consumer views on switching energy suppliers
    • Opinions on switching energy suppliers in Great Britain 2015

    • Opinions on switching energy suppliers in Great Britain 2015, by tenure

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