Consumer experience of the energy market in the United Kingdom (UK)

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Statista Dossier on Consumer experience of the energy market in the United Kingdom (UK)

This dossier presents a selection of statistics and facts on the consumer experience on the energy market in the United Kingdom (UK), including survey figures on electricity and gas supplier distribution in the UK, as well as energy bill responsibility and general views on energy companies.

Table of contents

  • 1. Overview
    • Gas providers in Great Britain (UK) 2014

    • Trust in main energy suppliers in Great Britain (UK) in 2014, by region

    • Most concerning daily costs in Great Britain (UK) 2014, by gender

    • Importance of clear information from energy companies in Great Britain (UK) in 2014

    • Importance of customer service of energy companies in Great Britain 2014

    • Importance of energy companies' acts by gender in Great Britain 2014

    • Importance of direct customer service of energy companies in Great Britain 2014

    • Importance of clear energy bills in Great Britain 2014

    • Problems posed by energy companies in Great Britain 2014

    • Consumer trust in value for money from energy suppliers in the UK in 2014

    • Consumer trust in accurate bills from energy suppliers in the UK in 2014

    • Consumer trust in energy suppliers dealing fairly with complaints in the UK in 2014

    • Consumer trust in energy suppliers to be open and transparent in the UK in 2014

    • Consumer trust in energy suppliers providing quality service in the UK in 2014

    • Preferred communication method with energy supplier in the United Kingdom (UK) 2013

    • Consumer likelihood of recommending energy suppliers in the UK in 2014

  • 2. Energy bills payment
    • Household energy bill forecast in the United Kingdom (UK) 2020

    • Ease of making an energy bill payment in the United Kingdom (UK) in 2014

    • Energy bill responsibilty in Great Britain (UK) in 2014, by gender

    • Energy bill responsibility in Great Britain (UK) in 2014, by age

  • 3. Gas
    • Consumption of natural gas in the United Kingdom (UK) 2003-2018

    • Gas suppliers in Great Britain 2013 to 2016

    • Share of consumers switching gas suppliers in Great Britain from 2014-2018

    • Knowledge about switching energy suppliers in Great Britain 2014

    • Triggers for switching gas suppliers in Great Britain 2015

    • Method of switching gas suppliers in Great Britain 2018

  • 4. Electricity
    • Total demand for electricity in the United Kingdom (UK) 2000-2018

    • Total electricity consumption in the United Kingdom (UK) 2002-2018

    • Total electricity availability in the United Kingdom 2002-2017

    • Electricity suppliers in Great Britain 2013 to 2016

    • Popularity of electricity providers in Great Britain (UK) 2014

    • Share of consumers switching electricity suppliers in Great Britain 2009-2018

    • Triggers for switching electricity suppliers in Great Britain 2014, by payment

    • Information about switching electricity suppliers in Great Britain 2018

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