Try our corporate solution for free!
(212) 419-8286

Airline passengers' satisfaction rate by processing steps and type of passenger

This statistic shows the result of a 2018 survey among airline passengers regarding their travel satisfaction rate, based on the stage of their journey and passenger type. The results show a 8.31 satisfaction rate among passengers using technology while on board in comparison with non-technology users who reported a 7.69 satisfaction rate.

Passenger satisfaction rate during their journey in 2018, sorted by processing steps and type of passenger

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account

$39 $59 per month *
in the first 12 months
33% discount until March 31st
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$468 / Year
$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in

Release date

February 2019



Survey time period

Q2 2018

Number of respondents

7,578 respondents

Special properties

passengers must have traveled at least once in the previous three months and through a large or regional airport.

Method of interview

Online survey

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* Prices do not include sales tax.

Statistics on "Airports 4.0"

Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.