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Airline passengers' satisfaction rate by processing steps and type of passenger

Passenger satisfaction rate during their journey in 2019, sorted by processing steps and type of passenger

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Source

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Release date

December 2020

Region

Worldwide

Survey time period

Q1 2020

Number of respondents

6,813 respondents

Special properties

passengers must have traveled at least once in the previous three months and through a large or regional airport.

Method of interview

Online survey

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Statistics on " Airports 4.0 "

Statistics on Airports 4.0

Overview

7

Technology at airports

4

Booking and check-in

4

Bag drop and collection

4

Boarding and inflight

6

Outlook

5

Further related statistics

17
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