Airline passengers' satisfaction rate by processing steps and type of passenger

This statistic shows the result of a 2018 survey among airline passengers regarding their travel satisfaction rate, based on the stage of their journey and passenger type. The results show a 8.31 satisfaction rate among passengers using technology while on board in comparison with non-technology users who reported a 7.69 satisfaction rate.

Passenger satisfaction rate during their journey in 2018, sorted by processing steps and type of passenger

Passengers using technologyNon-technology users
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Source

Release date

February 2019

Region

Worldwide

Survey time period

Q2 2018

Number of respondents

7,578 respondents

Special properties

passengers must have traveled at least once in the previous three months and through a large or regional airport.

Method of interview

Online survey

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Statistics on "Airports 4.0"

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