This statistic shows the result of a 2020 survey among airline passengers regarding their travel satisfaction rate, based on the stage of their journey and passenger type. The results show a 8.69 satisfaction rate among passengers using technology while on board in comparison with non-technology users who reported a 8.12 satisfaction rate.
Passenger satisfaction rate during their journey in 2019, sorted by processing steps and type of passenger
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SITA. (December 7, 2020). Passenger satisfaction rate during their journey in 2019, sorted by processing steps and type of passenger [Graph]. In Statista. Retrieved November 09, 2024, from https://www.statista.com/statistics/572571/airline-passengers-travel-experience-emotions-per-phase/
SITA. "Passenger satisfaction rate during their journey in 2019, sorted by processing steps and type of passenger." Chart. December 7, 2020. Statista. Accessed November 09, 2024. https://www.statista.com/statistics/572571/airline-passengers-travel-experience-emotions-per-phase/
SITA. (2020). Passenger satisfaction rate during their journey in 2019, sorted by processing steps and type of passenger. Statista. Statista Inc.. Accessed: November 09, 2024. https://www.statista.com/statistics/572571/airline-passengers-travel-experience-emotions-per-phase/
SITA. "Passenger Satisfaction Rate during Their Journey in 2019, Sorted by Processing Steps and Type of Passenger." Statista, Statista Inc., 7 Dec 2020, https://www.statista.com/statistics/572571/airline-passengers-travel-experience-emotions-per-phase/
SITA, Passenger satisfaction rate during their journey in 2019, sorted by processing steps and type of passenger Statista, https://www.statista.com/statistics/572571/airline-passengers-travel-experience-emotions-per-phase/ (last visited November 09, 2024)
Passenger satisfaction rate during their journey in 2019, sorted by processing steps and type of passenger [Graph], SITA, December 7, 2020. [Online]. Available: https://www.statista.com/statistics/572571/airline-passengers-travel-experience-emotions-per-phase/
