Canada Post offers delivery services to group mailboxes, rural mailboxes, to a centralized point or delivery facility, and also, through traditional door-to-door delivery services. The number of addresses served door-to-door stood at approximately 4.2 million in 2016. Canada Post’s total mail volume for that year amounted to around 8.4 billion mail pieces. Product and services of Canada Post can be divided into three main categories: Transaction Mail, Parcels, and Direct Marketing. In 2016 alone, Canada Post’s transaction mail volume amounted to around 3.4 billion units. The company manages and operates hundreds of post offices — that include corporate offices and private franchises operated by retailers, such as in drugstores — across Canada.
Canada Post also operates as a group of companies called The Canada Post Group. The company currently has more than 63,000 working employees that deliver a full range of delivery, logistics and fulfillment services to customers. Logistics account for a little over two percent of the company’s annual revenue by segment. In 2000, Canada Post established a subsidiary which engaged in e-commerce shipment deliveries and provided customers the opportunity to view their bill online for free.