eServices

India

(Core country: data based on in-depth analysis)

Highlights
Market definition
in-scope / out-of-scope
Reports special
  • Revenue in the eServices market amounts to US$10,444m in 2019.
  • Revenue is expected to show an annual growth rate (CAGR 2019-2023) of 10.4%, resulting in a market volume of US$15,491m by 2023.
  • The market's largest segment is Online Food Delivery with a market volume of US$7,092m in 2019.
  • In global comparison, most revenue is generated in United States (US$55,734m in 2019).
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The eServices market is defined by the sale of online services and digital goods via the internet. The definition includes event tickets (sport events, music events and cinema tickets), fitness apps and wearables, dating services (matchmaking, online dating, casual dating) as well as online food delivery (restaurant-to-consumer and platform-to-consumer delivery). The ticket reservation or purchase can be completed on a desktop PC or via mobile devices (smartphones or tablets).

The definition of eServices does not include: media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, neither are revenues from online gambling, software downloads and services, or commission fees of price/product comparison sites.
in-scope
  • Online booked and digitally issued event tickets for sports events, music events and cinemas
  • Fitness wearables and fitness apps for detecting /tracking/ analyzing and sharing vitality
  • Online dating services, including matchmaking, online dating and casual dating
  • Online ordered food delivery, including Restaurant-to-Consumer and Platform-to-Consumer delivery
out-of-scope
  • Offline booking by telephone or through agencies
  • Online ticket reservations without direct checkout process
eServices Report 2019

eServices Report 2019

Statista Digital Market Outlook - Market Report
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Revenue (2019)
+17.4% yoy
US$10,444m
Global Revenue Ranking (2019)
#3
India

Revenue Revenue Growth

in the eServices market in million US$ in percent

Reading Support Revenue in the eServices market amounts to US$10,444m in 2019. Reading Support The Online Food Delivery segment is expected to show a revenue growth of 14.2% in 2020.

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  • Revenue
  • Revenue Growth
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Revenue:

The “Revenue” box shows the forecasted revenue development of the selected market (market segment, region) for each year.


Revenue Growth:

The “Revenue Growth” box shows the year-over-year revenue development of the selected market (market segment, region) in percentage terms.

A definition and detailed explanation of the displayed markets can be found here.
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Users Penetration Rate

in the eServices market in millions in percent

Reading Support In the Online Food Delivery segment, the number of users is expected to amount to 234.2m by 2023. Reading Support User penetration in the Online Food Delivery segment is at 12.9% in 2019.

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  • Users
  • Penetration Rate
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User:

The “User” box shows the number of active paying customers (or accounts) of the selected market (market segment, region) in millions for each year.


Penetration Rate:

The “Penetration Rate” box shows the share of active paying customers (or accounts) from the total population of the selected market (market segment, region) for each year.

A definition and detailed explanation of the displayed markets can be found here.
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ARPU

in the eServices market in US$

Reading Support The average revenue per user (ARPU) in the Online Food Delivery segment amounts to US$40.32 in 2019.

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ARPU:

The “ARPU” box shows the average annual revenue per paying user of the selected market (market segment, region) for each year.

A definition and detailed explanation of the displayed markets can be found here.
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Global Comparison - Revenue

in the eServices market in million US$

Reading Support With a market volume of US$55,734m in 2019, most revenue is generated in United States.

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Global Comparison – Revenue:

The “Revenue” tab shows a comparison of revenues for the leading economies in the selected market (market segment, region) and year.

A definition and detailed explanation of the displayed markets can be found here.
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Key Market Indicators

The following Key Market Indicators give an overview of the demographic, economic and technological development of the selected region on the basis of general KPIs. The calculation of Statista’s Market Outlook is based on a complex market-driver logic including over 400 region-specific data sets.

2017201820192020202120222023 CAGR
(2017-2023)
Internet penetration in %
Percentage of individuals in the selected region using the internet | Source: Statista
xx.x xx.x xx.x xx.x xx.x xx.x xx.x
GDP (current) in US$
Gross domestic product (in current prices, constant exchange rate) of the selected region per capita | Source: IMF
x,xxx x,xxx x,xxx x,xxx x,xxx x,xxx x,xxx
Households in m
Total number of households in the selected region. | Source: Statista
xxx.x xxx.x xxx.x xxx.x xxx.x xxx.x xxx.x
Urban population share in %
Share of population in the selected region living in urban areas | Source: World Bank, Statista
xx.x xx.x xx.x xx.x xx.x xx.x xx.x
Indoor cinemas per million capita
Number of indoor cinemas per one million inhabitants in the selected region. | Source: Unesco, Statista
x.x x.x x.x x.x x.x x.x x.x
Population in m
Number of individuals (all ages) living in the selected region, the data reflect the United Nations' medium variant of World Population Prospects | Source: UN
x,xxx.x x,xxx.x x,xxx.x x,xxx.x x,xxx.x x,xxx.x x,xxx.x
0-14 years in m
Number of individuals (age 0-14) living in the selected region, the data reflect the United Nations' medium variant of World Population Prospects | Source: UN
xxx.x xxx.x xxx.x xxx.x xxx.x xxx.x xxx.x
15-24 years in m
Number of individuals (age 15-24) living in the selected region, the data reflect the United Nations' medium variant of World Population Prospects | Source: UN
xxx.x xxx.x xxx.x xxx.x xxx.x xxx.x xxx.x
25-34 years in m
Number of individuals (age 25-34) living in the selected region, the data reflect the United Nations' medium variant of World Population Prospects | Source: UN
xxx.x xxx.x xxx.x xxx.x xxx.x xxx.x xxx.x
35-44 years in m
Number of individuals (age 35-44) living in the selected region, the data reflect the United Nations' medium variant of World Population Prospects | Source: UN
xxx.x xxx.x xxx.x xxx.x xxx.x xxx.x xxx.x
45-54 years in m
Number of individuals (age 45-54) living in the selected region, the data reflect the United Nations' medium variant of World Population Prospects | Source: UN
xxx.x xxx.x xxx.x xxx.x xxx.x xxx.x xxx.x
55+ years in m
Number of individuals (age 55 and older) living in the selected region, the data reflect the United Nations' medium variant of World Population Prospects | Source: UN
xxx.x xxx.x xxx.x xxx.x xxx.x xxx.x xxx.x
Consumer spending (current) in US$
Average consumer spending per capita of private households in the selected region (in current prices, constant exchange rate) | Source: Statista
x,xxx x,xxx x,xxx x,xxx x,xxx x,xxx x,xxx
Foodstuffs, beverages in US$
Consumer spending per capita for food and non-alcoholic beverages (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate). The COICOP definition varies from the market definitions employed in the Consumer Market Outlook. It covers all private household spendings meant for consumption at home. In contrast, the Food market in the Consumer Market Outlook covers only certain segments of processed food and excludes for example fresh food, oils and fats and some other items. The markets for Alcoholic, Non-Alcoholic and Hot Drinks in turn not only include sales for at-home consumption (off-trade) but also sales to the on-trade sector (restaurants, bars, cafés) that are valued at wholesale prices. | Source: Statista
xxx xxx xxx xxx xxx xxx xxx
Alcohol, tobacco in US$
Consumer spending per capita for alcoholic beverages, tobacco and narcotics (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate). The COICOP definition varies from the market definitions employed in the Consumer Market Outlook. It covers all private household spendings meant for consumption at home. The market for Alcoholic, Non-Alcoholic and Hot Drinks not only include sales for at-home consumption (off-trade) but also sales to the on-trade sector (restaurants, bars, cafés) that are valued at wholesale prices. | Source: Statista
xx xx xx xx xx xx xx
Clothing, footwear in US$
Consumer spending per capita for clothing and footwear (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate). Included are both consumption of goods as well as services (cleaning and cobblers). | Source: Statista
xx xx xxx xxx xxx xxx xxx
Housing in US$
Consumer spending per capita for housing, water, electricity, gas and other fuels (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate) | Source: Statista
xxx xxx xxx xxx xxx xxx xxx
Household in US$
Consumer spending per capita for furnishings, household equipment and routine maintenance of the house (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate) | Source: Statista
xx xx xx xx xx xx xx
Health in US$
Consumer spending per capita for health (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate) | Source: Statista
xx xx xx xx xx xx xx
Transport in US$
Consumer spending per capita for transport (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate). This group inlcudes the purchase of vehicles, maintenenace of vehicles as well as transportation services. | Source: Statista
xxx xxx xxx xxx xxx xxx xxx
Communication in US$
Consumer spending per capita for communication (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate) | Source: Statista
xx xx xx xx xx xx xx
Recreation, culture in US$
Consumer spending per capita for recreation and culture (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate) | Source: Statista
x x x x x x x
Education in US$
Consumer spending per capita for education (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate) | Source: Statista
xx xx xx xx xx xx xx
Restaurants, hotels in US$
Consumer spending per capita for restaurants and hotels (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate) | Source: Statista
xx xx xx xx xx xx xx
Other in US$
Consumer spending per capita for miscellaneous goods and services (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate). These include personal care products and services, personal items like watches and jewellery as well as all other products and services not mentioned elsewhere. | Source: Statista
xxx xxx xxx xxx xxx xxx xxx
Telecommunication
Click arrow to expand
Average connection speed in Mbits/s
Average internet connection speed in Mbits/s | Source: Akamai, Statista
x.xx x.xx x.xx xx.xx xx.xx xx.xx xx.xx
Broadband subscriptions per 100 capita
Number of-fixed broadband subscriptions per 100 inhabitants. | Source: World Bank, Statista
x.x x.x x.x x.x x.x x.x x.x
Smartphone penetration in %
Percentage of individuals from the total population using a smartphone on a monthly basis | Source: Statista
xx.x xx.x xx.x xx.x xx.x xx.x xx.x
Hardware market
Click arrow to expand
Per-capita volume mobile phones in units
Average per capita sales of mobile phones in units | Source: Statista
x.xx x.xx x.xx x.xx x.xx x.xx x.xx
Per-capita volume laptops in units
Average per capita sales of laptops and tablets in units | Source: Statista
x.xx x.xx x.xx x.xx x.xx x.xx x.xx
Per-capita volume desktop PCs in units
Average per capita sales of Desktop-PCs in units. | Source: Statista
x.xxx x.xxx x.xxx x.xxx x.xxx x.xxx x.xxx
Per-capita revenue mobile phones in US$
Average revenue of mobile phones per capita | Source: Statista
xx.x xx.x xx.x xx.x xx.x xx.x xx.x
Per-capita revenue laptops in US$
Average revenue of laptops and tablets per capita. | Source: Statista
xx.x xx.x xx.x xx.x xx.x xx.x xx.x
Per-capita revenue desktop PCs in US$
Average revenue of Desktop-PCs per capita. | Source: Statista
x.x x.x x.x x.x x.x x.x x.x
Tablet penetration in %
Percentage of individuals from the total population using a tablet on a monthly basis | Source: Statista
x.x x.x x.x x.x x.x x.x x.x
Health
Click arrow to expand
Hospital beds per 1,000 capita
Number of hospital beds per 1000 inhabitants in the selected region | Source: World Bank, World Health Organization, Statista
x.x x.x x.x x.x x.x x.x x.x
Overweight rate in %
Overweight rate among adult population (with a BMI of 25 or higher) | Source: WHO, Statista
xx.x xx.x xx.x xx.x xx.x xx.x xx.x
Per-capita health expenditure in US$
Total health expenditure per capita (private & public) in the selected region in current prices, constant exchange rate | Source: World Bank, Statista
xx.x xxx.x xxx.x xxx.x xxx.x xxx.x xxx.x
Health care expenditure (% of GDP) in %
GDP share of total health care spendings (public and private) in the selected region | Source: World Bank, Statista
x.x x.x x.x x.x x.x x.x x.x
Access to sanitation facilities in %
Population share with access to improved sanitation facilities (flush/pour systems, ventilated improved pit (VIP) latrines, pit latrines with slab or composting toilets) in the selected region | Source: World Bank, Statista
xx.x xx.x xx.x xx.x xx.x xx.x xx.x
Alcohol consumption in l alc.
Per-capita consumption of alcohol (all types) in litres of pure alcohol in the selected region | Source: World Health Organization, Statista
x.x x.x x.x x.x x.x x.x x.x
Male smoking rate in %
Share of men in the selected region (15+ years) who smoke at least occasionally | Source: World Bank, World Health Organization, Statista
xx.x xx.x xx.x xx.x xx.x xx.x xx.x
Female smoking rate in %
Share of women in the selected region (15+ years) who smoke at least occasionally | Source: World Bank, World Health Organization, Statista
x.x x.x x.x x.x x.x x.x x.x
Life expectancy in yrs.
Number of years a newborn in the selected region can expect to live if prevailing patterns of mortality were to stay the same throughout its life. | Source: World Bank, Statista
xx.x xx.x xx.x xx.x xx.x xx.x xx.x
Source: Statista, May 2019
Source: Statista, May 2019, based on IMF, World Bank, UN and Eurostat