Business Process Outsourcing - South Africa

  • South Africa
  • Revenue in the Business Process Outsourcing market is projected to reach US$1.89bn in 2024.
  • Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 3.64%, resulting in a market volume of US$2.26bn by 2029.
  • The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$75.21 in 2024.
  • In global comparison, most revenue will be generated in the United States (US$146.30bn in 2024).

Key regions: United Kingdom, United States, Brazil, Japan, Netherlands

Region comparison

Analyst Opinion

The demand for Business Process Outsourcing (BPO) services in South Africa has been on a steady rise in recent years.

Customer preferences:
One of the primary reasons for the growth of the BPO market in South Africa is the country's highly skilled workforce. South Africa has a large pool of educated and skilled professionals who are proficient in English, which is the language of business in many countries. This has made the country an attractive destination for companies looking to outsource their business processes.

Trends in the market:
Another trend in the BPO market in South Africa is the increasing demand for niche services such as legal process outsourcing, healthcare outsourcing, and finance and accounting outsourcing. Companies are now looking to outsource more complex and specialized processes to South Africa, which has the necessary expertise and infrastructure to handle such tasks.

Local special circumstances:
South Africa's time zone is also a significant advantage for the BPO market. The country is in the same time zone as many European countries, making it easier for companies to communicate and collaborate with their outsourced teams. Additionally, the country's government has been supportive of the BPO industry, providing tax incentives and other benefits to companies that choose to outsource to South Africa.

Underlying macroeconomic factors:
The growth of the BPO market in South Africa can also be attributed to the country's improving infrastructure, including its telecommunications and IT infrastructure. The government has invested heavily in improving the country's infrastructure, making it easier for companies to set up and run their operations in South Africa. Furthermore, the country's stable political environment and well-established legal system have also contributed to the growth of the BPO market.In conclusion, South Africa's highly skilled workforce, favorable time zone, supportive government, and improving infrastructure have all contributed to the growth of the BPO market in the country. As more companies look to outsource their business processes, South Africa is likely to remain an attractive destination for BPO services.


Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.


In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.


  • Revenue
  • Key Players
  • Analyst Opinion
  • Global Comparison
  • Methodology
  • Key Market Indicators
Please wait


Get in touch with us. We are happy to help.
Statista Locations
Contact Meredith Alda
Meredith Alda
Sales Manager– Contact (United States)

Mon - Fri, 9am - 6pm (EST)

Contact Yolanda Mega
Yolanda Mega
Operations Manager– Contact (Asia)

Mon - Fri, 9am - 5pm (SGT)

Contact Kisara Mizuno
Kisara Mizuno
Senior Business Development Manager– Contact (Asia)

Mon - Fri, 10:00am - 6:00pm (JST)

Contact Lodovica Biagi
Lodovica Biagi
Director of Operations– Contact (Europe)

Mon - Fri, 9:30am - 5pm (GMT)

Contact Carolina Dulin
Carolina Dulin
Group Director - LATAM– Contact (Latin America)

Mon - Fri, 9am - 6pm (EST)