Business Process Outsourcing - United States

United States

Revenue in the Business Process Outsourcing market is projected to reach US$134.30bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 3.23%, resulting in a market volume of US$152.50bn by 2028.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$0.79k in 2024.
In global comparison, most revenue will be generated in the United States (US$134.30bn in 2024).

Key regions: United Kingdom, United States, Brazil, Japan, Netherlands

Market

Region

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Currency

Analyst Opinion

The demand for Business Process Outsourcing (BPO) services in the United States has been on a steady rise in recent years.

Customer preferences: One of the main reasons for the increased demand for BPO services in the United States is due to the changing customer preferences. Customers are increasingly looking for personalized and efficient services, and BPO providers can offer just that. BPO providers are able to provide a range of services such as customer support, data entry, and back-office operations, which can help businesses save time and money.

Trends in the market: Another trend that is driving the growth of the BPO market in the United States is the increasing use of technology. BPO providers are leveraging technologies such as automation, artificial intelligence, and machine learning to provide more efficient and cost-effective services. This has resulted in a shift towards more complex services such as data analytics and digital marketing.

Local special circumstances: The United States is home to many large corporations that require BPO services to manage their operations. The country also has a highly skilled workforce, which makes it an attractive destination for BPO providers. Many BPO providers have established their operations in the country to cater to the local market.

Underlying macroeconomic factors: The growth of the BPO market in the United States can also be attributed to the favorable macroeconomic factors. The country has a stable political environment, a well-developed infrastructure, and a large consumer market. These factors have made the United States an attractive destination for BPO providers.In conclusion, the BPO market in the United States is growing due to the changing customer preferences, the increasing use of technology, the local special circumstances, and the favorable macroeconomic factors. As the demand for personalized and efficient services continues to rise, the BPO market in the United States is expected to grow further in the coming years.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.