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NPS of selected insurance companies in the U.S. 2020

In 2020, auto insurance was the insurance branch with the highest average net promoter score (NPS) in the United States. NPS demonstrates policyholder loyalty and measures how likely customers are to recommend their insurer. Auto insurers received, on average, a NPS of 41 percent in 2020.

Average Net Promoter Score (NPS) of selected insurance branches in the United States in 2020

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Source

Release date

July 2020

Region

United States

Survey time period

2020

Number of respondents

66,000 respondents

Method of interview

Email survey

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Statistics on "Car insurance in the United States"

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