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Delivery speed satisfaction among online shoppers in Sweden 2019

Published by
D. Tighe,
Dec 8, 2021
As of the second quarter of 2019, there appeared to be some mismatches between Swedish online shoppers' expectations of delivery speed and the delivery service they received in reality. Seven percent of the respondents stated to have expected their delivery within the same day, whereas one percent of them actually received it at the expected time.

Delivery speed satisfaction among online shoppers in Sweden in 2nd quarter of 2019

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Sources

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PostNord
Release date

September 2019

Region

Sweden

Survey time period

Q2 2019

Age group

18-79 years

Special properties

Who have shopped online

Method of interview

Online interview

Supplementary notes

Four surveys were conducted in 2019.

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