Delivery and payment
Over 2020, most consumers preferred their online orders to be delivered home, while an increasing percentage of them opted for delivery at pickup locations. Consumers from Sweden and Norway liked external distribution points better, while parcel machines were more popular in Finland and Denmark.Survey data regarding payment methods from 2020 indicated that credit cards still had the highest penetration rates in the Scandinavian region, while PayPal or similar services ranked as the second-most popular services, followed by mobile applications. Unlike Norway and Denmark, paying after receiving the invoice was a common habit in Sweden.