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Online travel agencies with the best service in Germany 2019

Among German online travel agencies in 2019, three closely followed each other in terms of best service. These were, and The data presented is based on a online survey conducted in Germany in 2019.

Online travel agencies in Germany in 2019, ranked by best service

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Release date

October 2019



Survey time period


Number of respondents

Over 1.7 million customer reviews*

Method of interview

Online survey

Supplementary notes

* The total evaluation included 1.7 million customer reviews on over 3,500 companies from more than 350 industries.

** The customer service experienced was evaluated with the "Service Experience Score" (SES). This score is closely connected to customer retention. The service ranking includes the reviews and experiences of current as well as former customers (last contact 36 months before at the longest).

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Statistics on "Tourism industry in Germany"

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