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Online travel agencies with the best service in Germany 2020

Published by Evgenia Koptyug, Nov 3, 2020
Among German online travel agencies in 2020, three closely followed each other in terms of best service. These were opodo.de, tropo.de and urlaub.check24.de. The data presented is based on a online survey conducted in Germany in 2020.

Online travel agencies in Germany in 2020, ranked by best service

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Sources

Release date

October 2020

Region

Germany

Survey time period

2020

Method of interview

Online survey

Supplementary notes

The customer service experienced was evaluated with the "Service Experience Score" (SES). This score is closely connected to customer retention. The service ranking includes the reviews and experiences of current as well as former customers (last contact 36 months before at the longest).

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