User satisfaction mHealth apps individuals with disabilities U.S. 2017

Of the surveyed individuals with disabilities, those with impairments related to using their arms reported less satisfaction with mHealth apps than those with difficulty speaking so people can understand them. This statistic shows the level of satisfaction with the usability of current mHealth apps among surveyed individuals with disabilities in the United States, by functional disability category, as of August 2017.

Satisfaction of disabled persons in the U.S. with the usability of mHealth apps as of 2017, by functional disability category*

Characteristic	Satisfaction index (1=low - 5=high)
Difficulty speaking so people can understand you	4
Frequent worrying, nervousness, or anxiety	3.68
Difficulty hearing	3.57
Difficulty concentrating, remembering, deciding	3.51
All respondents	3.46
Difficulty seeing	3.31
Difficulty walking or cilmbing stairs	3.29
Difficulty using your hands and fingers	3.24
Difficulty using your arms	3.19
Difficulty with fatigue/limited stamina	3.12

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Release date

March 2018

More information

Region

United States

Survey time period

February to August 2017

Number of respondents

377 mobile app users

Special properties

Consumer Advisory Network members

Method of interview

Online survey

Supplementary notes

* The Consumer Advisory Network is a nationwide sample of over 1,500 individuals with disabilities, representing a broad spectrum of vision, hearing, dexterity/mobility, intellectual/cognitive, and communication difficulties.
Satisfaction index calculated based on a 5-point scale rating.

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