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Expectations for savings among U.S. consumers from digital insurance by type 2019

A majority of U.S. consumers in 2019 expected to pay the same for their insurance premiums should their providers adopt a more digital approach, regardless of the type of insurance in question. This according to survey results in that year. For example, 49 percent of the survey respondents believed they are to pay the same for digital property insurance, whilst 58 percent of consumers expected to pay the same for digital travel insurance.

If your insurers adopted a more digital approach to providing service, how much do you believe this should impact the premiums you pay for the following?

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Release date

June 2020


United States

Survey time period

October 2019

Number of respondents


Age group

18 years and older

Special properties

U.S. consumers

Method of interview

Online survey

Supplementary notes

* Respondents provided answers only for the types of policies they held. The exact respondents were as follows:

  • Property insurance: n = 762;
  • Vehicle insurance: n =1,218;
  • Life insurance (individual): n = 622;
  • Disability insurance: n = 238;
  • Mortgage insurance: n = 214;
  • Renters insurance: n = 270;
  • Life insurance (group): n = 479;
  • Umbrella/personal liability insurance: n = 148;
  • Accidental death and dismemberment: n = 262;
  • Annuity (individual): n = 143;
  • Long-term care insurance: n = 189;
  • Identity theft insurance: n = 155;
  • Pet insurance: n = 152;
  • Travel insurance: n = 136;
  • Annuity (group): n = 94.

The source does not provide any information regarding missing percentage points to 100 percent.

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