UK: share of adults satisfied with the process of flight booking 2016-2020

In November 2020, 88 percent of adult air travelers residing in the United Kingdom expressed their satisfaction with their flight booking process. The share of individuals satisfied with their flight booking remained relatively constant from 2016 to 2020, with the values ranging from 86 to 89 percent.

Share of adults satisfied with the process of flight booking in the United Kingdom from 2016 to 2020

Characteristic	Share of adults
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Release date

June 2021

More information

Region

United Kingdom

Survey time period

2016 to 2020

Number of respondents

637 to 1,345

Age group

18 years and older

Special properties

who have flown in the last 12 months

Method of interview

Telephone interviews and online survey

Supplementary notes

March 2016 sample size: 3,507 respondents
October 2016 sample size: 3,551 respondents
March 2017 sample size: 3,002 respondents
October 2017 sample size: 3,002 respondents
April 2018 sample size: 3,500 respondents
October 2018 sample size: 3,538 respondents
April 2019 sample size: 3,500 respondents
November 2019 sample size: 3,501 respondents

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