The merger between the two parent companies for American Airlines and U.S. Airways has grown to operating in 55 countries with a fleet of over 1,500 aircrafts, and close to 7,000 daily departures serving almost 200 million passengers worldwide, as of June 2015. On October 17, 2015, AAG announced that it would be discontinuing the US. Airways brand name.
AAG’s total assets in 2018 amounted to approximately 60 billion U.S. dollars and the company is currently staffed with 133,700 employees. In the fiscal year of 2019, AAG generated operating revenue to the tune of 45.7 billion U.S. dollars. The vast majority of the company’s revenue comes from its domestic sector. Among leading U.S. airlines in 2019, American Airlines accounted for 17.6 percent of the domestic market share, followed closely by Southwest and Delta Airlines.
According to the 2019 American Customer Satisfaction Index (ACSI) score for airlines in the United States, American Airlines received a score of 73 on a 0-100 scale grade on quality of goods and services provided. It was topped by JetBlue Airways, the low-cost airline which garnered an 79-point score.