American Airlines Group (AAG) is a publicly traded holding company with headquarters in Fort Worth, Texas. The company was formed following the merger of AMR Corporation and U.S. Airways Group on December 9, 2013.
The merger between the two parent companies for American Airlines and U.S. Airways has grown to operating in 55 countries with a fleet of over 1,500 aircrafts, and close to 7,000 daily departures serving almost 200 million passengers worldwide, as of June 2015. On October 17, 2015, AAG announced that it would be discontinuing the US. Airways brand name.
According to the 2017 American Customer Satisfaction Index (ACSI) score for airlines in the United States, American Airlines received a score of 76 on a 0-100 scale grade on quality of goods and services provided. It was topped only by JetBlue Airways, the low-cost airline which garnered an 82-point score.
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