The American Airlines Group was formed in December 2013, when the two holding companies of US Airways Group and American Airlines Group merged. In its 2016 fiscal year, American Airlines Group (AAG) reported operating revenue streams of just over 41 billion U.S. dollars. Although AAG operates almost 6,700 daily flights to nearly 350 destinations in over 50 countries around the world, American Airlines Group’s most profitable sector is the domestic one, generating more than 28.6 billion U.S. dollars in revenue in 2016.
As of June 2015, American Airlines and US Airways combined had transported 197 million passengers over around 351 billion revenue passenger kilometers. According to the American Customer Satisfaction Index(ACSI), which grades the quality of goods and services on a 0-100 scale with 100 being the highest and best possible score, both American Airlines and US Airways performed below average with 66 points in 2014. In 2016, the ranking was topped by JetBlue and Southwest Airlines. Both low-cost airlines received a score of 80 points, followed by Alaska Airlines and Delta Air Lines, some of AAG’s closest competitors. After the US Airways-American Airlines merger, Southwest and Delta remain leaders in the U.S. airline market, reaching a market share of 19.1 percent and 18.3 percent respectively in 2016.
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