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Expectations for future digital workflow in North America and Europe 2020

What is your stance on business continuity and the implementation of digital workflows for employees and customers in 2020?

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Release date

August 2020


North America, Europe, APAC

Survey time period

June 2020

Number of respondents

450 respondents

Special properties

senior IT and business decision makers*

Method of interview

Online survey

Supplementary notes

*Respondents are responsible for digital document processing at their organizations.

Respondents represent a range of company sizes, from small (2 to 99 employees) to global (more than 20,000 employees).

Industries represented are financial services and/or insurance (20%), local or national government (11%), higher education (20%), life sciences (20%), state government (9%), other (20%).

Respondent departments are finance/accounting (15%), human resources/training (9%), IT (32%), marketing/advertising (12%), operations (15%), sales (5%), legal (6%), product development and technology (6%).

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