Telehealth visits as a share of total visits in the U.S. in 2020

Share of telehealth appointments carried out compared to total appointments in the U.S. as of 2020, by setting and timeframe

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Release date

February 2021


United States

Survey time period


Number of respondents

50 respondents

Age group

18 years and older

Special properties

Clinical leaders from 50 large health systems

Supplementary notes

Question worded in the source as: "For your organization, approximately, what percent of total visits were virtual (telehealth visits) before the pandemic, at the time when in person use was at the lowest in the last eight months, and what is optimal going forward?"

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