![Mathilde Carlier](https://cdn.statcdn.com/static/../CMS/contactperson/ERI2785_1713774293.png)
Customer satisfaction of U.S. mass-market car nameplates by benchmark 2022-2023
In 2023, most U.S. customers surveyed were satisfied with the driving performance of cars from mass-market nameplates. This benchmark had an ACSI® score of 84 in 2023, compared to 81 in 2022. Vehicle safety was the second benchmark recording the highest level of customer satisfaction in 2023.