U.S. companies' use of AI chatbots and virtual assistants 2023

Published by
Bergur Thormundsson,
Mar 14, 2024

As of 2024, approximately 46 percent of the surveyed companies in the United States of America claim to use artificial intelligence (AI) tools such as ChatGPT, virtual assistants, and chatbots in their activities. About 15 percent of the respondents are still unsure whether the tools are being used or not.

Use of chatbot tools, virtual assistants and ChatGPT in American companies in 2023

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Release date

January 2024

Region

North America, United States

Survey time period

November 16 to December 7, 2023

Number of respondents

817 respondents

Special properties

Business leaders

Supplementary notes

The source adds: "*Among companies who said they currently use or plan to use AI tools".

Missing points to 100 percent are probably due to rounding.

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