In 2024, most U.S. customers surveyed were satisfied with the reliability of mobile apps for ride share companies. This benchmark had an ACSI® score of 85. Website satisfaction and ease of drop-off at needed locations also scored among the top three benchmarks for ride share services.
American Customer Satisfaction Index scores for ride share benchmarks in the United States in 2024
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ACSI®. (April 23, 2024). American Customer Satisfaction Index scores for ride share benchmarks in the United States in 2024 [Graph]. In Statista. Retrieved June 02, 2024, from https://www.statista.com/statistics/1463609/us-ride-share-customer-experience-benchmarks/
ACSI®. "American Customer Satisfaction Index scores for ride share benchmarks in the United States in 2024." Chart. April 23, 2024. Statista. Accessed June 02, 2024. https://www.statista.com/statistics/1463609/us-ride-share-customer-experience-benchmarks/
ACSI®. (2024). American Customer Satisfaction Index scores for ride share benchmarks in the United States in 2024. Statista. Statista Inc.. Accessed: June 02, 2024. https://www.statista.com/statistics/1463609/us-ride-share-customer-experience-benchmarks/
ACSI®. "American Customer Satisfaction Index Scores for Ride Share Benchmarks in The United States in 2024." Statista, Statista Inc., 23 Apr 2024, https://www.statista.com/statistics/1463609/us-ride-share-customer-experience-benchmarks/
ACSI®, American Customer Satisfaction Index scores for ride share benchmarks in the United States in 2024 Statista, https://www.statista.com/statistics/1463609/us-ride-share-customer-experience-benchmarks/ (last visited June 02, 2024)
American Customer Satisfaction Index scores for ride share benchmarks in the United States in 2024 [Graph], ACSI®, April 23, 2024. [Online]. Available: https://www.statista.com/statistics/1463609/us-ride-share-customer-experience-benchmarks/