ACSI: Papa John's restaurants in the U.S. 2022

This statistic shows the American Customer Satisfaction Index (ACSI) scores of Papa John's restaurants in the United States from 2000 to 2022.In 2022, Papa John's had an ACSI score of 76. The company received its highest ACSI score in 2012, which was 83.

Public opinion divided on Papa John’s

According to the ACSI, Papa John’s continues to receive high scores for its products and services despite poor restaurant sales across North America contributing to a two year decline in the company’s worldwide revenue in 2018 and 2019. Papa John's Pizza recorded a global revenue of 2.07 billion U.S. dollars in 2021. However, another customer survey found Papa John’s to be the joint-fourth favorite pizza chain of consumers in the United States in 2018 – the company ranked outside the top spots in each of the eight customer experience categories, which included food quality, staff friendliness, and speed of service.

What is the difference between fast food and fast casual?

The ACSI annually measures customer satisfaction across the limited-service restaurant industry in the United States. Chick-fil-A – well known for its chicken sandwich options – has topped the rankings for five consecutive years since 2015. There are two types of limited-service restaurants: fast food (also known as quick service) and fast casual. The two terms are often considered interchangeable, but one of the main differences is the quality of food: the food available in fast-casual restaurants is often of a higher quality.

American Customer Satisfaction Index scores of Papa John's restaurants in the United States from 2000 to 2022

Characteristic	ACSI score
2022	76
2021	77
2020	78
2019	80
2018	80
2017	82
2016	82
2015	78
2014	82
2013	82
2012	83
2011	79
2010	80
2009	75
2008	76
2007	77
2006	79
2005	78
2003	76
2002	76
2001	78
2000	77

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Release date

July 2022

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Region

United States

Survey time period

2000 to 2022

Supplementary notes

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.

Limited Service Restaurant - Establishments whose patrons generally order or select items and pay before eating. Food and drink may be consumed on premises, taken out, or delivered to customers' locations.

Release date is the date of access.

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