Is Papa John's a global brand?

From its beginnings inside of a Kentucky broom closet in 1984, Papa John’s has since expanded to become an international pizza chain with more than five thousand restaurants. In 2020, the number of Papa John’s restaurants worldwide was roughly 5,400. Of those stores, over three thousand were located in the United States, while the remaining establishments were situated in locations all across the globe. When looking at the number of Papa John’s restaurants by country, the biggest market outside of the U.S. in 2020 was the United Kingdom with a total of 467 stores nationwide. The company even had a number of franchised establishments in China. In 2019, the number of Papa John's restaurants in China was 210.

How does Papa John's compare to other limited-service restaurants?

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. In 2021, the American Customer Satisfaction Index scores for leading quick service restaurant chains in the U.S. varied by restaurant brand. Papa John’s ACSI score in the U.S. fell from 78 in 2020 to 77 in 2021. Meanwhile, the company’s competitor, Pizza Hut, managed to surpass Papa John's with an ACSI score of 78 in 2021. Despite the company’s recent drop in popularity, Papa John's has consistently ranked highly as one of the favorite pizza chains for consumers in the United States.

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