Number of Starbucks stores in the U.S. from 2005 to 2020
Globally famous coffeehouse chain, Starbucks, accounted for 8,941 company-operated and 6,387 licensed stores in the United States in 2020. The amount of Starbucks stores has steadily increased over the past decade.
How satisfied are U.S. consumers?
The number of Starbucks stores in the U.S. may have seen an increase, but this has not necessarily correlated with an increase in customer satisfaction. In the past, the American Customer Satisfaction Index scores of Starbucks were typically below the industry average. However, in 2020 they received a score of 78 which matched the industry average.
Purchasing habits
Coffee is a very popular beverage with U.S. consumers; thus, it is not surprising that coffee house chains are often people's first choice for their daily caffeine hit. A Statista survey asked respondents where they usually buy coffee - coffee chains such as Starbucks were ranked by respondents as one of most popular buying spots.
How satisfied are U.S. consumers?
The number of Starbucks stores in the U.S. may have seen an increase, but this has not necessarily correlated with an increase in customer satisfaction. In the past, the American Customer Satisfaction Index scores of Starbucks were typically below the industry average. However, in 2020 they received a score of 78 which matched the industry average.
Purchasing habits
Coffee is a very popular beverage with U.S. consumers; thus, it is not surprising that coffee house chains are often people's first choice for their daily caffeine hit. A Statista survey asked respondents where they usually buy coffee - coffee chains such as Starbucks were ranked by respondents as one of most popular buying spots.
