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Investor-owned utilities with lowest customer satisfaction in the U.S. 2020

San Fransico-based PG&E has the lowest satisfaction score of any U.S. electric utility. The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States. In 2020, PG&E had an index score of 63.

Index score of investor-owned utilities with the lowest customer satisfaction in the United States in 2020

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Source

Release date

2020

Region

United States

Survey time period

2020

Special properties

Customers

Method of interview

Face-to-face interview

Supplementary notes

The source does not specify the number of respondents.
The source does not specify the survey period.
The source does not specify the age of respondents.
Includes only those utilities where data were measured and available.

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