San Fransico-based PG&E has the lowest satisfaction score of any U.S. electric utility. The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States. In 2020, PG&E had an index score of 63.
Index score of investor-owned utilities with the lowest customer satisfaction in the United States in 2020
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ACSI. (November 13, 2020). Index score of investor-owned utilities with the lowest customer satisfaction in the United States in 2020 [Graph]. In Statista. Retrieved February 28, 2021, from https://www.statista.com/statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
ACSI. "Index score of investor-owned utilities with the lowest customer satisfaction in the United States in 2020." Chart. November 13, 2020. Statista. Accessed February 28, 2021. https://www.statista.com/statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
ACSI. (2020). Index score of investor-owned utilities with the lowest customer satisfaction in the United States in 2020. Statista. Statista Inc.. Accessed: February 28, 2021. https://www.statista.com/statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
ACSI. "Index Score of Investor-owned Utilities with The Lowest Customer Satisfaction in The United States in 2020." Statista, Statista Inc., 13 Nov 2020, https://www.statista.com/statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
ACSI, Index score of investor-owned utilities with the lowest customer satisfaction in the United States in 2020 Statista, https://www.statista.com/statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/ (last visited February 28, 2021)