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Investor-owned utilities - lowest U.S. customer satisfaction 2019
Investor-owned utilities - lowest U.S. customer satisfaction 2019
Index score of investor-owned utilities with the lowest U.S. customer satisfaction in 2019
by T. Wang,
last edited
Sep 5, 2019
This statistic represents investor-owned utilities which scored lowest in American Customer Satisfaction Index (ACSI) in 2019. The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States. San Francisco-based PG&E had an index score of 70.
Index score of investor-owned utilities with the lowest U.S. customer satisfaction in 2019
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| Index score | |
|---|---|
| American Electric Power | 68 |
| Eversource Energy | 68 |
| Duke Energy | 70 |
| PG&E | 70 |
| National Grid | 71 |
| DTE Energy | 72 |
| Public Service Enterprise Group | 72 |
| First Energy | 72 |
| PPL | 73 |
| CMS Energy | 73 |
| Index score | |
|---|---|
| American Electric Power | 68 |
| Eversource Energy | 68 |
| Duke Energy | 70 |
| PG&E | 70 |
| National Grid | 71 |
| DTE Energy | 72 |
| Public Service Enterprise Group | 72 |
| First Energy | 72 |
| PPL | 73 |
| CMS Energy | 73 |
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by T. Wang,
last edited
Sep 5, 2019
This statistic represents investor-owned utilities which scored lowest in American Customer Satisfaction Index (ACSI) in 2019. The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States. San Francisco-based PG&E had an index score of 70.
- Show sources information
- Show publisher information
- Release date
- 2019
- Region
- United States
- Survey time period
- 2019
- Special properties
- Customers
- Method of interview
- Face-to-face interview
- Supplementary notes
-
The source does not specify the number of respondents.
The source does not specify the accurate survey period.
The source does not specify the age of respondents.
Includes only those utilities where data were measured and available.
Source
- Show sources information
- Show publisher information
- Release date
- 2019
More information
- Region
- United States
- Survey time period
- 2019
- Special properties
- Customers
- Method of interview
- Face-to-face interview
- Supplementary notes
-
The source does not specify the number of respondents.
The source does not specify the accurate survey period.
The source does not specify the age of respondents.
Includes only those utilities where data were measured and available.
Other statistics on the topic
Duke Energy
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Statistics on "Duke Energy - Key financial information"
Statistics on "Duke Energy - Status quo"
Statistics on "Duke Energy - Coal, natural gas, and nuclear"
Further related statistics
- U.S. utilities' annual solar system interconnections 2015
- U.S. utilities - share of customers with net metered solar projects 2015
- U.S. electric utility interactions with customers forecast 2015-2016
- Dominion Energy, Inc.'s total assets 2011-2018
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- U.S. electric utilities - number of customers 2017
- Southern California Edison's total assets 2011-2018
- Energy retailer representation on utility connection services websites Australia 2018
- Edison International's total assets 2013-2018
- Number of electricity and gas connections of Alliander 2014-2018
- Southern California Edison's system sales 2013-2015
- U.S. utilities' average solar system size by sector 2016
- U.S. share of corporation's renewable energy procurement instruments 2016
- U.S. utilities' reasons for investing in clean energy technologies 2018
- U.S. utilities' investment in demand response and demand-side management 2017
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