Utilities with lowest customer satisfaction in the U.S. 2022, by index score

Published by Statista Research Department, Mar 24, 2023
In 2022, San Francisco-based PG&E had the lowest American Customer Satisfaction Index (ACSI) score among surveyed U.S. investor-owned electric utilities, with an index score of 63. Eversource had the second-lowest ACSI score that year, at 65 points. ACSI is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States.

Investor-owned utilities with the lowest American Customer Satisfaction Index in the United States in 2022, based on index score

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ACSI®
Release date

March 2023

Region

United States

Survey time period

January to December, 2022

Number of respondents

20,873 residential customers

Method of interview

Online survey

Supplementary notes

Includes only those utilities where data were measured and available.
The American Customer Satisfaction index (ACSI) score ranges from 0 to 100, with 100 being the highest score possible.

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