Investor-owned utilities - lowest U.S. customer satisfaction 2019

This statistic represents investor-owned utilities which scored lowest in American Customer Satisfaction Index (ACSI) in 2019. The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States. San Francisco-based PG&E had an index score of 70.

Index score of investor-owned utilities with the lowest U.S. customer satisfaction in 2019

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Source

Release date

2019

Region

United States

Survey time period

2019

Special properties

Customers

Method of interview

Face-to-face interview

Supplementary notes

The source does not specify the number of respondents.
The source does not specify the accurate survey period.
The source does not specify the age of respondents.
Includes only those utilities where data were measured and available.

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Statistics on "Duke Energy"

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