In 2022, San Francisco-based PG&E had the lowest American Customer Satisfaction Index (ACSI) score among surveyed U.S. investor-owned electric utilities, with an index score of 63. Eversource had the second-lowest ACSI score that year, at 65 points. ACSI is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States.
Investor-owned utilities with the lowest American Customer Satisfaction Index in the United States in 2022, based on index score
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Statistics on Georgia Power
Overview
8
- Basic Statistic Electricity generation by electric utilities in the U.S. 2004-2021
- Basic Statistic Leading electric utilities in the U.S. 2021, by net generation
- Basic Statistic Utility industry's energy inputs in the U.S. 1997-2018
- Premium Statistic Utilities with lowest customer satisfaction in the U.S. 2022, by index score
- Basic Statistic Leading U.S. electric utilities 2021, by residential revenue
- Basic Statistic Leading U.S. electric utilities 2021, by commercial revenue
- Basic Statistic Leading U.S. electric utilities 2021, by industrial revenue
- Basic Statistic Leading U.S. electric utilities 2021, by retail sales revenue
Financials
4
Segments
6
- Premium Statistic Georgia Power Company's energy generation 2013-2021
- Premium Statistic Georgia Power Company's power generation by source 2019-2021
- Premium Statistic Georgia Power Company's energy sales 2011-2021
- Basic Statistic Georgia Power Company's energy sales by sector 2021
- Premium Statistic Georgia Power Company employment 2011-2021
- Premium Statistic Georgia Power Company's customers by sector 2021
Competitors
5
Further related statistics
14
- U.S. electric utilities - number of customers 2017
- Obstacles to evolve U.S. electric utilities' business models 2015-2016
- Obstacles to U.S. electric utilities 2017
- Technologies in which U.S. electric utilities invested the most 2015-2016
- U.S. electric utilities' emerging revenue streams 2015-2016
- U.S. electric utility interactions with customers forecast 2015-2016
- Saudi Arabia's electricity, gas, and water sector GDP 2011-2020
- Forecast of the recycled lithium-ion battery storage supply for utilities 2030
- U.S. winter peak demand of top electric utilities 2020
- U.S. summer peak demand of top electric utilities 2020
- Planned U.S. CAPEX on renewables by select utility 2019-2020
- Kyushu Electric Power's nuclear power station utilization rate FY 2012-2019
- Share of U.S. investor-owned electric and gas utilities' CAPEX 2015
- Household electricity consumption per capita in India 2000-2016
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Statistics
- U.S. electric utilities - number of customers 2017
- Obstacles to evolve U.S. electric utilities' business models 2015-2016
- Obstacles to U.S. electric utilities 2017
- Technologies in which U.S. electric utilities invested the most 2015-2016
- U.S. electric utilities' emerging revenue streams 2015-2016
- U.S. electric utility interactions with customers forecast 2015-2016
- Saudi Arabia's electricity, gas, and water sector GDP 2011-2020
- Forecast of the recycled lithium-ion battery storage supply for utilities 2030
- U.S. winter peak demand of top electric utilities 2020
- U.S. summer peak demand of top electric utilities 2020
- Planned U.S. CAPEX on renewables by select utility 2019-2020
- Kyushu Electric Power's nuclear power station utilization rate FY 2012-2019
- Share of U.S. investor-owned electric and gas utilities' CAPEX 2015
- Household electricity consumption per capita in India 2000-2016
Topics

ACSI®. (March 23, 2023). Investor-owned utilities with the lowest American Customer Satisfaction Index in the United States in 2022, based on index score [Graph]. In Statista. Retrieved March 28, 2023, from https://www.statista.com/statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
ACSI®. "Investor-owned utilities with the lowest American Customer Satisfaction Index in the United States in 2022, based on index score." Chart. March 23, 2023. Statista. Accessed March 28, 2023. https://www.statista.com/statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
ACSI®. (2023). Investor-owned utilities with the lowest American Customer Satisfaction Index in the United States in 2022, based on index score. Statista. Statista Inc.. Accessed: March 28, 2023. https://www.statista.com/statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
ACSI®. "Investor-owned Utilities with The Lowest American Customer Satisfaction Index in The United States in 2022, Based on Index Score." Statista, Statista Inc., 23 Mar 2023, https://www.statista.com/statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
ACSI®, Investor-owned utilities with the lowest American Customer Satisfaction Index in the United States in 2022, based on index score Statista, https://www.statista.com/statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/ (last visited March 28, 2023)
Investor-owned utilities with the lowest American Customer Satisfaction Index in the United States in 2022, based on index score [Graph], ACSI®, March 23, 2023. [Online]. Available: https://www.statista.com/statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/