E-commerce fulfillment priorities of online shoppers worldwide 2017

Most important online shopping delivery elements to be actioned by e-retailers according to global online shoppers as of October 2017

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Release date

February 2018



Survey time period

September to October 2017

Number of respondents

28,892 respondents

Special properties

online shoppers who had purchased physical goods online at least once in the last three months and to have made at least one cross-border online purchase in the last twelve months

Method of interview

Online panel

Supplementary notes

Question: How important are each of the following to you when shopping online?

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