Preferred customer service methods for travel problems in the U.S. 2014, by income

This statistic shows the preferred method of customer service for travel-related problems in the United States as of June 2014, by income. During the survey, 42.9 percent of respondents with an income between 50,000 and 74,999 U.S. dollars said they preferred customer service by telephone call.

Preferred method of customer service for travel-related problems in the United States as of June 2014, by income

Phone callStaff at hotel or airportOnline/mobile searchTravel agentSocial media
$0 to $24,99935.5%26.3%11%8.7%18.5%
$25,000 to $49,99945.8%25.8%15%7.6%5.8%
$50,000 to $74,999 42.9%20.4%20.7%7.6%8.4%
$75,000 to $99,99939.8%28.2%19.3%1.4%11.3%
$100,000 to $149,99929.6%29.6%29.6%11.1%0%
$150,000 and over28.6%57.1%14.3%0%0%
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Source

Release date

September 2014

Region

United States

Survey time period

June 18 to 20, 2014

Number of respondents

856 respondents

Age group

18 years and older

Method of interview

Online survey

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