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Mobile network providers: most used mobile networks in United Kingdom (UK) in 2018
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Mobile network providers: most used mobile networks in United Kingdom (UK) in 2018
Which mobile network do you use most often?
by S. O'Dea,
last edited
Aug 9, 2019
Among those polled by Ofcom in the first half of 2018, EE emerged as the most popular mobile service provider, with 25 percent of respondents reporting using the service. With a mobile voice network that covers approximately 96 percent of indoor premises in England as of 2018, EE also consistently score highly in customer satisfaction surveys. In 2018, 81 percent of EE mobile subscribers surveyed reported being either fairly satisfied or very satisfied with the service.
EE customer base
EE, purchased by the BT Group in 2016, provided service to approximately 29.56 million customers in the United Kingdom (UK) as at March 2018, including machine to machine (M2M) and mobile virtual network operators (MVNO) customers. Of these customers, the vast majority subscribe on a post-pay basis , with 17.6 million customers on such a contract. In 2018, Vodafone reported having 17.5 million mobile customers in the United Kingdom.
Shifting mobile landscapes
Mobile service providers have had to contend with seismic shifts in their industry, with an increase in the average revenue per user (ARPU) for mobile data, and a decline in the ARPU for mobile voice services, combining for an overall decline in mobile service ARPU. This is also evident in figures reported for the United Kingdom (UK) by Vodafone, and Telefonica. Each of those companies reported a drop in mobile ARPU, most notably for customers on long-term contracts.
Which mobile network do you use most often?
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by S. O'Dea,
last edited
Aug 9, 2019
Among those polled by Ofcom in the first half of 2018, EE emerged as the most popular mobile service provider, with 25 percent of respondents reporting using the service. With a mobile voice network that covers approximately 96 percent of indoor premises in England as of 2018, EE also consistently score highly in customer satisfaction surveys. In 2018, 81 percent of EE mobile subscribers surveyed reported being either fairly satisfied or very satisfied with the service.
EE customer base
EE, purchased by the BT Group in 2016, provided service to approximately 29.56 million customers in the United Kingdom (UK) as at March 2018, including machine to machine (M2M) and mobile virtual network operators (MVNO) customers. Of these customers, the vast majority subscribe on a post-pay basis , with 17.6 million customers on such a contract. In 2018, Vodafone reported having 17.5 million mobile customers in the United Kingdom.
Shifting mobile landscapes
Mobile service providers have had to contend with seismic shifts in their industry, with an increase in the average revenue per user (ARPU) for mobile data, and a decline in the ARPU for mobile voice services, combining for an overall decline in mobile service ARPU. This is also evident in figures reported for the United Kingdom (UK) by Vodafone, and Telefonica. Each of those companies reported a drop in mobile ARPU, most notably for customers on long-term contracts.
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- Release date
- May 2018
- Region
- United Kingdom
- Survey time period
- January 3rd, 2018 to February 28th, 2018
- Number of respondents
- 2,518 respondents
- Age group
- 16 years and older
- Special properties
- Those who personally use a mobile phone
- Method of interview
- Face-to-face interview
- Supplementary notes
-
*In 2017, the respondents that chose "Lebara", "utility Warehouse", "Plusnet", "Asda" or "Other" in this survey amounted to less than one percent of the total respondents that use a mobile phone.
The source adds the following information: "Data is tested at the 95% confidence level."
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- May 2018
More information
- Region
- United Kingdom
- Survey time period
- January 3rd, 2018 to February 28th, 2018
- Number of respondents
- 2,518 respondents
- Age group
- 16 years and older
- Special properties
- Those who personally use a mobile phone
- Method of interview
- Face-to-face interview
- Supplementary notes
-
*In 2017, the respondents that chose "Lebara", "utility Warehouse", "Plusnet", "Asda" or "Other" in this survey amounted to less than one percent of the total respondents that use a mobile phone.
The source adds the following information: "Data is tested at the 95% confidence level."
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Statistics on "Mobile phone usage in France"
- Ownership and penetration
The most important statistics
- Mobile cellular subscriptions per 100 inhabitants in France from 2000 to 2017France: mobile cellular subscriptions per 100 inhabitants 2000-2017
- Share of mobile phone access in households in France in 2015Share of households with mobile phone access France 2015
- Number of smartphone users in France from 2015 to 2022 (in millions)*Smartphone users in France 2015-2022
- Share of mobile phone users that use a smartphone in France from 2014 to 2019Smartphone share of mobile phone users in France 2014-2019
- Share of main users of a mobile phone among the population in France from the third quarter of 2011 to the first quarter of 2015Mobile phones: share of main users among the French population Q3 2011 to Q1 2015
- Breakdown of the population in France from 2011 to 2017, by type of mobile phone usedMobile phone types used in France from 2011 to 2017
- Which mobile operator/carrier do you use for business purposes?Distribution of mobile operators/carriers used for business in France in 2018
- What brand is your current main phone?Mobile phone market distribution in France 2013-2014, by brand
- Operating systems
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- Market share of mobile operating systems in France from 2010 to 2018Mobile operating systems: market share in France 2010-2018
- Distribution of smartphone sales in France in March 2014 and March 2015, by operating systemSmartphone sales in France 2014-2015, by operating system
- Breakdown of smartphone users in France from March 2014 to March 2017, by operating system usedSmartphone users distribution in France 2014-2017, by operating system used
- Smartphone sales in France market share of operating systems from 2016 to 2018, by monthMarket share held by smartphone operating systems in France 2016-2018, by month
- Active smartphone users in France from the first quarter of 2013 to March 2017, according to the operating system used (in 1,000 users)Number of smartphone users in France from Q1 2013 to March 2017, by installed OS
- Consumer habits and decisions
The most important statistics
- Which of the following features do you use on your mobile phone?Distribution of features used on mobile phone in France 2018
- During the last seven days, how did you use your phone to communicate?Mobile communication means used by mobile phone owners in France 2014
- Frequency of making or receiving phone calls on mobile telephones in France in 2015Frequency of making or receiving phone calls on mobile phones in France 2015
- How many times per day do you look at your smartphone?Frequency of daily smartphone usage in France 2015
- When you first wake up, how long does it take you to check your phone?Delay after awakening and first mobile phone check in France 2015
- When do you go online via mobile internet during the day?Mobile internet access penetration in France 2015, by time of the day and device
- Ease with which users report being able to monitor and control their mobile telephone services consumption in France in 2015Ease of monitoring mobile telphone services usage in France in 2015
- When did you switch mobile operator?Customer loyalty to mobile operators in France 2015
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Statistics on "Mobile phone usage in France"
- Mobile cellular subscriptions per 100 inhabitants in France from 2000 to 2017
- Share of mobile phone access in households in France in 2015
- Number of smartphone users in France from 2015 to 2022 (in millions)*
- Share of mobile phone users that use a smartphone in France from 2014 to 2019
- Share of main users of a mobile phone among the population in France from the third quarter of 2011 to the first quarter of 2015
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- Which mobile operator/carrier do you use for business purposes?
- What brand is your current main phone?
- Market share of mobile operating systems in France from 2010 to 2018
- Distribution of smartphone sales in France in March 2014 and March 2015, by operating system
- Breakdown of smartphone users in France from March 2014 to March 2017, by operating system used
- Smartphone sales in France market share of operating systems from 2016 to 2018, by month
- Active smartphone users in France from the first quarter of 2013 to March 2017, according to the operating system used (in 1,000 users)
- Which of the following features do you use on your mobile phone?
- During the last seven days, how did you use your phone to communicate?
- Frequency of making or receiving phone calls on mobile telephones in France in 2015
- How many times per day do you look at your smartphone?
- When you first wake up, how long does it take you to check your phone?
- When do you go online via mobile internet during the day?
- Ease with which users report being able to monitor and control their mobile telephone services consumption in France in 2015
- When did you switch mobile operator?
- Total SMS sent in Iceland from 2015 to 2017, by company (in 1,000s)
- Total MMS sent in Iceland from 2015 to 2017, by company (in 1,000s)
- Number of pre-paid phone cards in Iceland from 2015 to 2017, by company
- Type of issue mobile phone users would contact their provider for during most recent contact in the United Kingdom (UK) in 2015, broken down by provider
- Number of MMS sent from mobile phones in Iceland from 2014 to 2017
- Do you personally use a mobile phone? How many mobile phones with different telephone numbers do you use at least once a month?
- Number of messages from mobile phones in Iceland from 2014 to 2017 (in 1,000s)
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