Main reasons for unexpectedly high bills in the landline market in 2014

This statistic shows the main reasons of unexpectedly high bills in the landline market in the United Kingdom as of May 2014. In 2014, according to the landline customers, calls to mobile phones were the reason for 20 percent of the unexpectedly high bills.

Main reasons for unexpectedly high bills in the landline telephone market in the United Kingdom as of May 2014

Characteristic	Share of respondents
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-

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Release date

September 2014

More information

Region

United Kingdom

Survey time period

May 2013 to April 2014**

Number of respondents

100 respondents

Age group

16 years and older

Special properties

landline bill payers who experienced bill-shock in a 12 month period

Method of interview

Face-to-face interview

Supplementary notes

* Other reasons (each stated by 1-2 respondents) include TV, line rental, increase in the line rental, Bolt-on removed, calls too expensive, Changed contract/ mins-sold.
** 2014 based on aggregated data collected between July 2013 and May 2014 reporting incidence of bill-shock within the 12 month period between May 2013-April 2014

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