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Amount of bill-shock: difference between usual and unexpectedly high telephone bills in the landline market in the United Kingdom in 2014

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Release date

September 2014


United Kingdom

Survey time period

May 2013 to April 2014*

Number of respondents

100 respondents

Age group

16 years and older

Special properties

landline bill payers who experienced bill-shock in a 12 month period

Method of interview

Face-to-face interview

Supplementary notes

* 2014 based on aggregated data collected between July 2013 and May 2014 reporting incidence of bill-shock within the 12 month period between May 2013-April 2014.
This analysis includes those who said their bill was higher than expected due to incorrect charges. Excluding these responses has no impact on the mean average amount of bill shock.

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Statistics on " Telecommunications in the UK "

Statistics on Telecommunications in the UK



Segment: fixed voice


Segment: mobile


Segment: broadband




Special focus: 5G


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