Distribution of bill-shock amounts in the mobile phone market in the UK in 2014

Amount of bill-shock: difference between usual and unexpectedly high telephone bills in the mobile phone market in the United Kingdom in 2014

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Release date

September 2014

Region

United Kingdom

Survey time period

May 2013 to April 2014*

Number of respondents

163 respondents

Age group

16 years and older

Special properties

mobile bill payers who experienced bill-shock in a 12 month period

Method of interview

Face-to-face interview

Supplementary notes

* 2014 based on aggregated data collected between July 2013 and May 2014 reporting incidence of bill-shock within the 12 month period between May 2013-April 2014.

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