Claimants likelihood to recomment the insurer in the UK in 2014, by outcome

The statistic presents the claimants likelihood to recommend the insurance provider in the United Kingdom (UK) as of 2014, listed by claim outcome. There appeared to be a strong association between likelihood to recommend and claim outcome, with 36 percent of successful claimants more likely to recommend compared to five percent of rejected claimants. Eight percent of successful claimants were less much likely to recommend the insurer compared to 51 percent of unsuccessful claimants, strongly pointing towards mitigating influence of well-handled claims of initially unsatisfied clients.

Insurance claimants likelihood to recommend the insurer in the United Kingdom (UK) as of 2015, by claim outcome

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Release date

May 2014


United Kingdom

Survey time period


Number of respondents

1,402 respondents

Special properties


Method of interview

Telephone interview

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