Claimants likelihood to recomment the insurer in the UK in 2014, by outcome
The statistic presents the claimants likelihood to recommend the insurance provider in the United Kingdom (UK) as of 2014, listed by claim outcome. There appeared to be a strong association between likelihood to recommend and claim outcome, with 36 percent of successful claimants more likely to recommend compared to five percent of rejected claimants. Eight percent of successful claimants were less much likely to recommend the insurer compared to 51 percent of unsuccessful claimants, strongly pointing towards mitigating influence of well-handled claims of initially unsatisfied clients.