Insurance and pure protection products customer complaints in the UK 2010-2019

Total number of complaints regarding insurance and pure protection related products in the United Kingdom (UK) from 1st half 2010 to 2nd half 2019

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Release date

April 2020


United Kingdom

Survey time period

1st half 2010 to 1st half 2019

Supplementary notes

* The source added the following information "Under previous reporting rules ‘Decumulation & pensions’ product group used to be ‘Decumulation, life & pensions’, while ‘Insurance & pure protection’ product group used to be ‘General insurance & pure protection’."
Includes PPI.
** Data have been updated from the previous publications due to firm resubmissions and firms changing categories.

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