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Insurance and pure protection products customer complaints in the UK 2010-2019

The statistic presents the number of complaints to the Financial Conduct Authority (FCA) regarding the general insurance and pure protection related products in the United Kingdom (UK) between the first half of 2010 and the second half of 2019. In the second half of 2019, the FCA received almost 4.6 million customer complaints about general insurance and pure protection products, which was by far the highest number of complaints received during the period displayed.

Total number of complaints regarding insurance and pure protection related products in the United Kingdom (UK) from 1st half 2010 to 2nd half 2019

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Source

Release date

April 2020

Region

United Kingdom

Survey time period

1st half 2010 to 1st half 2019

Supplementary notes

* The source added the following information "Under previous reporting rules ‘Decumulation & pensions’ product group used to be ‘Decumulation, life & pensions’, while ‘Insurance & pure protection’ product group used to be ‘General insurance & pure protection’."
Includes PPI.
** Data have been updated from the previous publications due to firm resubmissions and firms changing categories.

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Statistics on "Financial complaints and compensation in the United Kingdom"

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