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Experience of mobile phone bill-shock in the UK 2013-2014, by age

Experience of mobile phone bill-shock in the past 12 months in the United Kingdom (UK) in 2013 and 2014, by age

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Release date

September 2014


United Kingdom

Survey time period

July 2013 to April 2014*

Number of respondents


Age group

16 years and older

Special properties

bill payers experiencing bill-shock

Method of interview

Face-to-face interview

Supplementary notes

* Data collected in July, September and November 2013 and January, March and May 2014. Each wave respondents were asked about experience of bill-shock in the previous 8 weeks, data aggregated to produce experience over the full 12 month period of the research.
** Number of respondents: n (2013) = 271; n (2014) = 163

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