Methods U.S. health organizations track the success of patient experience 2016
Ways health organizations in the U.S. track and measure the success or failure of patient experience activity as of 2016
This statistic shows ways that health organizations in the U.S. track and measure the success or failure of their patient experience activity, according to a survey conducted during May 2016. It was found that 63 percent of respondents stated that their organization tracks and measures patient experience through post-discharge phone calls.
Ways health organizations in the U.S. track and measure the success or failure of patient experience activity as of 2016
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| Percentage of respondents | |
|---|---|
| HCAHPS or other CMS survey | 82% |
| Post-discharge phone calls | 63% |
| Third-party survey service (non-CMS) | 53% |
| Monitoring social media | 39% |
| Patient advisory councils | 37% |
| In-house survey activity (non-CMS) | 35% |
| Focus groups | 23% |
| Community opinion surveys | 16% |
Source
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Statistics on "Physicians in the U.S."
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