Methods U.S. health organizations track the success of patient experience 2016

This statistic shows ways that health organizations in the U.S. track and measure the success or failure of their patient experience activity, according to a survey conducted during May 2016. It was found that 63 percent of respondents stated that their organization tracks and measures patient experience through post-discharge phone calls.

Ways health organizations in the U.S. track and measure the success or failure of patient experience activity as of 2016

Percentage of respondents
HCAHPS or other CMS survey82%
Post-discharge phone calls63%
Third-party survey service (non-CMS)53%
Monitoring social media39%
Patient advisory councils37%
In-house survey activity (non-CMS)35%
Focus groups23%
Community opinion surveys16%
Loading statistic...
You need to log in to download this statistic
Register for free
Already a member?
Log in
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

July 2016

Region

United States

Survey time period

May 2016

Number of respondents

368 respondents

Special properties

representatives hospitals, health systems, and physician organizations

Method of interview

Online survey

Supplementary notes

Original question (multi-response): "How do you track and measure the success or failure of your organization’s patient experience activity?"

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$59 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.

Statistics on "Physicians in the U.S."

Further Content: You might find this interesting as well

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.