Methods U.S. health organizations track the success of patient experience 2016

Ways health organizations in the U.S. track and measure the success or failure of patient experience activity as of 2016

Methods U.S. health organizations track the success of patient experience 2016 This statistic shows ways that health organizations in the U.S. track and measure the success or failure of their patient experience activity, according to a survey conducted during May 2016. It was found that 63 percent of respondents stated that their organization tracks and measures patient experience through post-discharge phone calls.
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Ways health organizations in the U.S. track and measure the success or failure of patient experience activity as of 2016

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Percentage of respondents
HCAHPS or other CMS survey82%
Post-discharge phone calls63%
Third-party survey service (non-CMS)53%
Monitoring social media39%
Patient advisory councils37%
In-house survey activity (non-CMS)35%
Focus groups23%
Community opinion surveys16%
Percentage of respondents
HCAHPS or other CMS survey82%
Post-discharge phone calls63%
Third-party survey service (non-CMS)53%
Monitoring social media39%
Patient advisory councils37%
In-house survey activity (non-CMS)35%
Focus groups23%
Community opinion surveys16%
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This statistic shows ways that health organizations in the U.S. track and measure the success or failure of their patient experience activity, according to a survey conducted during May 2016. It was found that 63 percent of respondents stated that their organization tracks and measures patient experience through post-discharge phone calls.
Show more
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