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Methods U.S. health organizations track the success of patient experience 2016
Methods U.S. health organizations track the success of patient experience 2016
Ways health organizations in the U.S. track and measure the success or failure of patient experience activity as of 2016
by Statista Research Department,
last edited
Jul 29, 2016
This statistic shows ways that health organizations in the U.S. track and measure the success or failure of their patient experience activity, according to a survey conducted during May 2016. It was found that 63 percent of respondents stated that their organization tracks and measures patient experience through post-discharge phone calls.
Ways health organizations in the U.S. track and measure the success or failure of patient experience activity as of 2016
Loading statistic...
| Percentage of respondents | |
|---|---|
| HCAHPS or other CMS survey | 82% |
| Post-discharge phone calls | 63% |
| Third-party survey service (non-CMS) | 53% |
| Monitoring social media | 39% |
| Patient advisory councils | 37% |
| In-house survey activity (non-CMS) | 35% |
| Focus groups | 23% |
| Community opinion surveys | 16% |
| Percentage of respondents | |
|---|---|
| HCAHPS or other CMS survey | 82% |
| Post-discharge phone calls | 63% |
| Third-party survey service (non-CMS) | 53% |
| Monitoring social media | 39% |
| Patient advisory councils | 37% |
| In-house survey activity (non-CMS) | 35% |
| Focus groups | 23% |
| Community opinion surveys | 16% |
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Source: HealthLeaders Media
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Description
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by Statista Research Department,
last edited
Jul 29, 2016
This statistic shows ways that health organizations in the U.S. track and measure the success or failure of their patient experience activity, according to a survey conducted during May 2016. It was found that 63 percent of respondents stated that their organization tracks and measures patient experience through post-discharge phone calls.
- Source
- HealthLeaders Media
- Show further sources information
- Show publisher information
- Release date
- July 2016
- Region
- United States
- Survey time period
- May 2016
- Number of respondents
- 368 respondents
- Special properties
- representatives hospitals, health systems, and physician organizations
- Method of interview
- Online survey
- Supplementary notes
- Original question (multi-response): "How do you track and measure the success or failure of your organization’s patient experience activity?"
Source
- Source
- HealthLeaders Media
- Show further sources information
- Show publisher information
- Release date
- July 2016
More information
- Region
- United States
- Survey time period
- May 2016
- Number of respondents
- 368 respondents
- Special properties
- representatives hospitals, health systems, and physician organizations
- Method of interview
- Online survey
- Supplementary notes
- Original question (multi-response): "How do you track and measure the success or failure of your organization’s patient experience activity?"
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