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Methods U.S. health organizations track the success of patient experience 2016

This statistic shows ways that health organizations in the U.S. track and measure the success or failure of their patient experience activity, according to a survey conducted during May 2016. It was found that 63 percent of respondents stated that their organization tracks and measures patient experience through post-discharge phone calls.

Ways health organizations in the U.S. track and measure the success or failure of patient experience activity as of 2016

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Source

Release date

July 2016

Region

United States

Survey time period

May 2016

Number of respondents

368 respondents

Special properties

representatives hospitals, health systems, and physician organizations

Method of interview

Online survey

Supplementary notes

Original question (multi-response): "How do you track and measure the success or failure of your organization’s patient experience activity?"

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Statistics on "Physicians in the U.S."

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