U.S. health organizations infrastructure focuses for improved patient experience 2016

This statistic shows areas of infrastructure focus in U.S. healthcare organizations over the next three years to improve patient experience, according to a survey conducted in May 2016. It was found that 20 percent of surveyed organizations reported they expected, in the next three years, to introduce or put additional emphasis on Wi-Fi for patient convenience and entertainment in order to improve patient experience.

Areas of infrastructure focus in U.S. health organizations to improve patient experience over next three years as of 2016

Percentage of respondents
Analytics for monitoring patient experience performance70%
Patient portals for medical records, appointments, etc.69%
Marketing, PR, or communication services46%
Facility upgrades45%
Devices for real-time patient feedback40%
Devices for remote patient clinical monitoring34%
Wi-Fi for patient convenience or entertainment20%
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Release date

July 2016


United States

Survey time period

May 2016

Number of respondents

368 respondents

Special properties

representatives from hospitals, health systems, and physician organizations

Method of interview

Online survey

Supplementary notes

Original question (multi-response): "On which of the following infrastructure elements do you expect your organization to focus, either as new activities or with additional emphasis, over the next three years for patient experience improvements?"

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Statistics on "Hospitals in the U.S."

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