The share of Sky customers in the United Kingdom (UK) whose landline issues were resolved during their first contact with Sky has remained relatively consistent over the past seven years. In 2020, the share of Sky customers was 46 percent. Sky was below average when it came to the time taken to completely resolve landline customers' issues.
Share of Sky customers whose landline issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2020
all who complained about the landline service in past 6 months whose issue was completely resolved
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "How many times have you been in contact with [PROVIDER] in relation to this particular issue so far?"
The source adds the following information: "It was decided since 2013 to report on complete resolution only as issues that are ‘partly’ resolved may go on to be completely resolved or may remain only partly resolved.
Since 2014 it was decided to report on those who had their issue resolved in one contact (as opposed to those who felt their issue was resolved across several contacts) as this would not be influenced by the date of their initial contact (which could have been anytime between July and September 2015)"
*The number of respondents of Sky customers in the 2020 version of the Quality of Customer Service report.
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Ofcom. (May 7, 2021). Share of Sky customers whose landline issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2020 [Graph]. In Statista. Retrieved September 18, 2024, from https://www.statista.com/statistics/649049/share-of-sky-customers-whose-landline-issue-was-resolved-on-first-contact-uk/
Ofcom. "Share of Sky customers whose landline issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2020." Chart. May 7, 2021. Statista. Accessed September 18, 2024. https://www.statista.com/statistics/649049/share-of-sky-customers-whose-landline-issue-was-resolved-on-first-contact-uk/
Ofcom. (2021). Share of Sky customers whose landline issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2020. Statista. Statista Inc.. Accessed: September 18, 2024. https://www.statista.com/statistics/649049/share-of-sky-customers-whose-landline-issue-was-resolved-on-first-contact-uk/
Ofcom. "Share of Sky Customers Whose Landline Issue Was Resolved during Their First Contact with Sky in The United Kingdom (Uk) from 2013 to 2020." Statista, Statista Inc., 7 May 2021, https://www.statista.com/statistics/649049/share-of-sky-customers-whose-landline-issue-was-resolved-on-first-contact-uk/
Ofcom, Share of Sky customers whose landline issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2020 Statista, https://www.statista.com/statistics/649049/share-of-sky-customers-whose-landline-issue-was-resolved-on-first-contact-uk/ (last visited September 18, 2024)
Share of Sky customers whose landline issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2020 [Graph], Ofcom, May 7, 2021. [Online]. Available: https://www.statista.com/statistics/649049/share-of-sky-customers-whose-landline-issue-was-resolved-on-first-contact-uk/
