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Share of Sky customers whose landline issue was resolved on first contact UK 2013-17

Share of Sky customers whose landline issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2017

by S. O'Dea, last edited Nov 8, 2018
Share of Sky customers whose landline issue was resolved on first contact UK 2013-17 This statistic displays the share of Sky customers whose landline issues were resolved during their first contact with their provider in the United Kingdom (UK) from 2013 to 2017. The share of customers whose issues were resolved during their first contact with Sky increased from 2013 to 2015 from 43 percent in 2013 to 50 percent in 2015. It then fell again, and amounted to 46 percent in 2017. Sky was below average when it came to the time taken to completely resolve landline customers' issues.
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Share of Sky customers whose landline issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2017

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