Virgin Media landline: time taken to resolve customer issues in the UK 2017

This statistic displays the time taken for Virgin Media landline customers to resolve issues with their provider in the United Kingdom (UK) in 2017. The highest share of respondents, which corresponded to 35 percent, stated that it took less than hour to resolve their issues. On the other hand, 19 percent of respondents stated that it took five days or more.
Although Virgin Media was better than Sky when it came to the time it took to resolve landline customer issues, it had a higher time than that of BT and TalkTalk.

Time taken to resolve Virgin Media landline customers' issues in the United Kingdom (UK) in 2017

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Release date

April 2017


United Kingdom

Survey time period

December 2016 to January 2017

Number of respondents

306 respondents

Special properties

all who complained about the landline service in the past 6 months whose issue was completely resolved

Method of interview

Online survey

Supplementary notes

The full question was phrased as follows: ''How long did it take to resolve the issue with [PROVIDER]?''

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Statistics on "Virgin Media"

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