In 2016, Virgin Media had a total revenue of approximately 4.81 billion British pounds. The company had a successful year in terms of revenue streams. In the UK, the fixed-line network access and calls revenue amounted to 835 million British pounds, the business network access & call revenue to 69 million British pounds, and the residential network access and call revenue to 765 million British pounds. This can also be broken down by consumer segments and comes to around 3.4 billion British pounds for cable revenue, 421 million for mobile revenue, and 672.8 million for business revenue in 2016.
Fixed-line, also known as landline, phone calls have been declining over the last few years. The total call volume has decreased from 15.8 billion minutes in 2010 to 7.4 billion minutes in 2016. Even international call volumes have seen an annual decrease in volume. These changes could be attributed to technological advances such as VoIP or instant messaging, or even competitors.
Virgin Media has been improving its broadband internet service and has superfast broadband availability in a total of 55 percent of all urban areas of England as of 2016. When it comes to customer service, Virgin Media was able to resolve 35 percent of landline issues in the UK in under an hour. A total of 58 percent of pay TV customers reported that their issues were resolved on the first contact with Virgin Media in 2016.