Share of Sky customers whose broadband issue was resolved on first contact UK 2013-18

Share of Sky customers whose broadband issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2018

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Sources

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Release date

April 2019

Region

United Kingdom

Survey time period

2013 to 2018

Number of respondents

624*

Special properties

all Sky customers who complained about broadband service in the past 6 months whose issue was completely resolved

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "How many times have you been in contact with [provider] in relation to this particular complaint so far?''
*624 is the number of respondents in the 2018 quality of customer service report only, and not 2013, 2014, 2015 nor 2016.

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