Virgin Media customers whose broadband issue was resolved first contact UK 2013-2018

Share of Virgin Media customers whose broadband issue was resolved during their first contact with Virgin Media in the United Kingdom (UK) from 2013 to 2018

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Sources

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Release date

April 2019

Region

United Kingdom

Survey time period

2013 to 2018

Number of respondents

695*

Special properties

all Virgin Media customers who complained about broadband services in the past 6 months whose issue was completely resolved

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "How many times have you been in contact with [provider] in relation to this particular complaint so far?''
*695 is the number of respondents for the 2018 quality of customer service report only, and not 2013, 2014,2015, nor 2016.

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* For commercial use only

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$0 USD
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Starter Account

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per month, billed annually 1
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  • The statistic on this page is a Premium Statistic and is included in this account.

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