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Future use of Sky broadband based on customer service in the UK 2013-2015

This statistic displays the likelihood of users using Sky broadband in the future based on their customer service in the United Kingdom (UK) from 2013 to 2015. In 2014, 28 percent of users reported they were a lot more likely to use Sky broadband in the future based on their customer service.

Likelihood of the future use of Sky's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015

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Sources

Release date

January 2016

Region

United Kingdom

Survey time period

October 2015

Number of respondents

400 respondents

Special properties

UK households who contacted their broadband provider

Method of interview

Online survey

Supplementary notes

The question was phrased as follows: ''Has your experience of [PROVIDER]’s customer service for this issue made you more or less likely to use [PROVIDER] in the future?'' (prompted responses, single coded)

Percentage points exceeding or missing up to 100 percent are probably due to rounding.

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Statistics on "Broadband market in the UK"

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